privacy | Herbal Sleek

1.Order Placement

• Full Payment Required: Customers are required to make the full payment at the time of placing the order. Partial payments are not accepted.
• No Cash on Delivery (COD): We do not offer COD services. However, if COD is preferred, you may contact us directly. A 25% advance payment will be mandatory in such cases

2.Payment Methods

• We accept payments through the methods listed on our platform. Payment must be confirmed before we process your order.

3. Order Confirmation and Updates

• Once the payment is received, your order will be confirmed, and updates will be communicated.
• Please do not call us solely for order confirmation, as all necessary information will be shared automatically after payment.

4. Shipping and Delivery

• Deliveries are made within the specified timelines.
• If you live in a remote area with limited courier services, it is your responsibility to inform us while placing the order. We will do our best to arrange alternative shipping options, but delays might occur.

5. Cancellation and Refunds

• Once an order is placed and payment is made, it cannot be canceled.
• Refunds are not applicable unless there is a proven defect in the product.

6. Urgent Inquiries

• For urgent queries, you may contact us during working hours: 10 AM to 5 PM.

7. Customer Support

For assistance, you can

• Drop us a message or voice note on WhatsApp at +923005376097.
• Email us through the contact form on our website.

8. Product Disclaimer

• All products are handcrafted using natural ingredients. Variations in color, texture, or fragrance are normal and do not affect the efficacy of the product.
• Always perform a patch test before using the products. Herbal Sleek is not responsible for adverse reactions if the product is not used as directed.

9. Intellectual Property

• All content, designs, and products belong to Herbal Sleek. Unauthorized use, reproduction, or distribution is prohibited.

10. Amendments

• Herbal Sleek reserves the right to update these Terms and Conditions without prior notice. Updates will be posted on our website and will be effective immediately.